We have a GBP 200 minimum order (excluding tax and delivery)
Any indication on availability date of the wines for collection or delivery should be regarded as an
estimate date only and is not intended to be binding. We will notify you once wines are available for
collection or ready to be delivered. We ask our customers to collect the wines within one month of
Deliveries within the UK are charged at the following rates:
All orders above GBP 1,000 (excl VAT) are free of delivery charge.
London addresses : GBP 15 & VAT
Other UK mainland addresses (excluding Scotland) : GBP 20 & VAT
Transfers to bonded warehouses
No charge to any Octavian, LCB / Vinotheque, Seckford or Seabrook warehouses. Please check with
us for any other UK Warehouse.
We can organise delivery for a fee or recommend suitable shipping companies to our customers.
All wines are sold ex Octavian Corsham. We can recommend suitable shipping companies to our
export customers. Customers must notify us at least 48 hours before collection.
Duty & VAT
All wines are offered for sale under bond unless stated, but are available duty paid. Wines for
delivery to UK private customer address are subject to VAT charged at 20% and duty at the rates
Payment in full is due within 7 days of receipt of invoice unless otherwise agreed. Payments can be
made by bank transfer, debit cards and cheques. All bank charges are to be paid in full by the
sender. We regret that due to recent changes in legislation, we are no longer able to accept payment
by credit card.
In the event of overdue payment, we reserve the right to cancel the order. We are entitled to sell
any wines we are holding on behalf of a customer to cover any outstanding amount the customer in
question owes Appellations. All wines will remain the property of Appellations until all sums due
from the customer are paid in full.
All suppliers have been informed in writing that the bottles (labels, capsules) should be in good
condition. Appellations does not purchase US strip-labelled stock or stock that has been shipped
back into Europe from the US or Asia. We also demand the levels in the bottles to be base of neck or
higher. We do not accept wooden cases with woodworm - please be advised it is our warehouse’s
policy to burn any wooden case with woodworm shipped to our warehouse. We pay a lot of
attention to provenance and storage conditions and it is the duty of our supplier to make sure wine
supplied is from reliable sources. We will ask our suppliers for replacements or refunds if the wine is
not in acceptable condition.
Acceptance of wines
It is the customer’s obligation to inspect wines upon receipt and notify the shipping company and
Appellations of any damage or shortage immediately. In the absence of notification within 72 hours
of delivery / collection, any damage or shortage will be the customer’s responsibility.
Appellations Ltd will not be liable for failure to meet agreed obligations due to prevailing
circumstances beyond our reasonable control.
All contracts are subject to English law and jurisdiction. Appellations Ltd reserves the right to amend
these terms and conditions from time to time without prior notice.
Cancellation of Orders
Consumers' right to Cancel under Consumer Regulations
As a consumer you have a right to cancel your contract with us under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations") and
the following terms explain how to cancel and the effect of cancellation:
1) You will have a right to cancel your contract for the purchase of wines within 14 days
without giving any reason unless you have purchased "En Primeur" wine or any other pre-
ordered wines which we are unable to release within 30 days.
2) The cancellation period will expire after 14 days after the day on which the wines are made
available to you. The wines are made available to you:
a) on delivery to your address or nominated storage facility, or, in all other cases;
b) 21 days following acceptance of your order (when the wines will be available for
collection from our storage facility).
c) To exercise the right to cancel, you must inform us via letter sent to the address
below, or via email of your decision to cancel this contract by a clear statement. To
meet the cancellation deadline it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has
Effect of Cancellation
1) If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for supplementary costs arising if you chose an
enhanced delivery option).
2) We may make a deduction from the reimbursement for loss in value of any wines supplied, if
the loss is the result of unnecessary handling by you.
3) We will make the reimbursement without undue delay and not later than –
a) 14 days after the day we receive back from you any wines supplied, or
b) (if earlier), 14 days after the day you provide evidence that you have
returned the wines, or- If there were no wines supplied, 14 days after the
day on which we are informed about your decision to cancel this contract.
4) We will make the reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of the reimbursement. We may withhold reimbursement until we
have received the wines back or you have supplied evidence of having sent back the wines,
whichever is the earliest.
5) You shall send back the wines without undue delay and in any event not later than 14 days
from the day on which you communicate your cancellation from this contract to us. The
deadline is met if you send back the wines before the period of 14 days expires.
6) You will have to bear the direct cost of returning the wines.
7) You are only liable for any diminished value of the wines resulting from the handling other
than what is necessary to establish the nature, characteristics and functioning of the wines